Refund and Returns Policy

At MAGAJASTRA, we strive to ensure that every customer is satisfied with their purchase.

Eligibility for Exchange

We offer a one-time exchange only for the following reasons:

To be eligible for an exchange:

The request must be raised within 3 days of delivery.
The product must be unused, unwashed, and in its original condition with all tags intact.
Proof of purchase and unboxing video/photos may be required for damaged or incorrect products.

The following items are not eligible for exchange:

Products that have been worn, washed, altered, or damaged after delivery

Products purchased during clearance or sale events

Customized or personalized products

To request an exchange, please contact us at:

After approval, our team will guide you through the exchange process.

Only regular priced items may be refunded. Sale items cannot be refunded.

MAGAJASTRA does not offer refunds for change of mind, incorrect size selection, or preference-based returns.

Refunds will only be considered if:

Approved refunds will be processed to the original payment method within 7–10 business days.

Customers may request cancellation of an order within 6 hours of placing the order.

Cancellation requests received after the order has been processed, packed, or shipped cannot be accepted.

If an order is successfully cancelled before dispatch, a full refund will be issued to the original payment method within 7–10 business days.

MAGAJASTRA reserves the right to cancel any order due to:

In such cases, customers will receive a full refund.